Supporting a large software platform is huge challenge, that challenge is magnified when the software platform stands between thousands of people getting onto site and completing their work.
Comply Flow are committed to supporting every person on the system, whether you are a Managing Director or an Apprentice on your first paid job. If you are having issues jumping through the hoops required to attend many sites then we can help you and your entire team of people instantly.
The only way this is achievable is via online chat, all our energy is focused towards this medium and it allows anyone to get help instantly in business hours and beyond in most regions in Europe and Asia Pacific. Our current average response time is under 11 seconds with 90% of issues being resolved on the spot. This adds up to thousands of hours in productivity gains for all clients, suppliers and workers using the Comply Flow platform.
We know that not having a phone number to ring can cause frustration and sometimes it’s just easier to speak to a person. We like talking to people too but it’s just not practical to maintain a high level of support to volumes of people in complicated situations if we are on the phone all day. Remember we aren’t just supporting you, we are also supporting your entire team the moment they need it.
Quality Control is also much more practical, we have multiple people monitoring each chat and every chat transcript is read by the General Manager. You may see a manager jump in at any time if you have an issue that’s a bit out of the ordinary, this is virtually impossible on the phone and would be quite weird.
New clients are a little unsure of this approach until they see the response times and feedback starts to come in. Of course it’s hard to please everyone but we will still acknowledge complaints in under 11 seconds on average if online chat is used.
As good as our support team are, some things just need to be emailed. A few of those things are Safety related questions, questions that need to go back to the client, requests to change information on your account and sometimes online training troubleshooting. The support team will let you know if you need to send an email, you can always start your enquiry via the online and chat and we will let you know.
We apologise in advance if you need to speak to someone on the phone, please give the online chat a chance and we will have a team of people ready to offer the assistance you need to get you and your people onto the job.
The Comply Flow Support Team